Man with Van South Ruislip Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van South Ruislip provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 "Company" means Man with Van South Ruislip providing removal and related services.
1.2 "Customer" or "you" means the person, firm, or organisation requesting or receiving the services.
1.3 "Services" means any removal, transport, loading, unloading, packing, or related services provided by the Company.
1.4 "Goods" means any items, property, or belongings that are the subject of the Services.
1.5 "Order" or "Booking" means a request for Services that has been accepted by the Company.
2. Scope of Services
2.1 The Company provides man and van removal services, including local and regional transport of household or office goods, loading and unloading assistance, and, where agreed, packing and basic furniture assembly or disassembly.
2.2 The precise scope of the Services for each job will be set out in the Booking confirmation, including the collection address, delivery address, estimated time, number of personnel, and any additional services.
2.3 The Company reserves the right to decline any Booking where the work requested falls outside its usual operating capacity, involves prohibited items, or poses a safety risk.
3. Booking Process
3.1 Bookings may be made by the Customer via enquiry and subsequent confirmation from the Company. A Booking is not considered accepted until the Company has confirmed the details of the job and, where required, received any deposit.
3.2 The Customer is responsible for providing accurate and complete information at the time of Booking, including:
a) Full collection and delivery addresses.
b) Accurate description and approximate volume or number of items.
c) Details of access restrictions, such as stairs, lifts, parking limitations, or narrow entrances.
d) Any items requiring special handling, dismantling, or protection.
3.3 Quotations are based on the information provided by the Customer. If upon arrival the situation differs significantly from the information supplied, the Company reserves the right to adjust the price or, if necessary, refuse to carry out the work.
3.4 Time and date slots are offered subject to availability. While the Company will use reasonable efforts to arrive at the agreed time, arrival times are estimates and may be affected by traffic or other circumstances beyond the Company’s control.
4. Price and Payment
4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Any quotation will specify which pricing basis applies.
4.2 Unless stated otherwise, quotations do not include the cost of parking, congestion charges, tolls, permits, or additional waiting time. These may be added to the final price where incurred in the course of providing the Services.
4.3 The Company may require a deposit to secure the Booking. The amount of any deposit and the deadline for payment will be specified at the time of Booking.
4.4 Payment of any balance is due on completion of the Services on the same day unless otherwise agreed in writing. For hourly rate jobs, the minimum charge and billing increments will be set out in the quotation.
4.5 Payment must be made in cleared funds using an accepted payment method agreed with the Company. The Company reserves the right to suspend or refuse Services if payment is not received when due.
4.6 Where the Customer fails to pay any amount owed on time, the Company may charge reasonable late payment fees and, if necessary, pursue recovery of the debt through appropriate legal channels.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a Booking by giving notice to the Company as early as possible.
5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may, at the Company’s discretion, be refunded or used against a future Booking.
5.3 If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company may retain all or part of any deposit to cover administrative and scheduling costs.
5.4 If the Customer cancels less than 24 hours before the scheduled start time, or fails to be present at the collection address at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted price.
5.5 Any change to the date, time, or scope of the Services is subject to availability and may result in a revised quotation. If the Customer does not accept any revised quotation, the original cancellation provisions will apply.
5.6 The Company reserves the right to cancel or postpone a Booking in circumstances beyond its reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, illness, or access issues. In such cases, the Company will endeavour to reschedule the Booking at a mutually convenient time. The Company will not be liable for any indirect costs or losses arising from such cancellations or delays.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a) Ensuring that the Goods are properly packed, secured, and ready for transport unless packing services have been agreed.
b) Identifying fragile or valuable items requiring special care.
c) Ensuring adequate and lawful parking and access for the Company’s vehicle at both collection and delivery locations.
d) Obtaining any necessary parking permits or authorisations in advance, unless otherwise agreed.
e) Being present or ensuring an authorised representative is present at both collection and delivery to provide instructions and sign any required documentation.
6.2 Where the Customer fails to ensure suitable access or parking and this results in additional time, distance, or penalties, the Company may charge additional fees.
7. Excluded and Prohibited Items
7.1 The Company does not carry the following items, and the Customer agrees not to include them in any consignment:
a) Illegal goods or substances.
b) Firearms, weapons, explosives, or ammunition.
c) Hazardous, toxic, or flammable materials, including gas cylinders and certain chemicals.
d) Live animals or perishable goods requiring climate control.
e) Cash, high-value jewellery, or items of exceptional value unless expressly agreed in writing.
7.2 If such items are transported without the Company’s knowledge, the Company accepts no liability for loss, damage, or consequences arising from their carriage and may take appropriate steps to dispose of or hand them to the relevant authorities.
8. Waste and Disposal Regulations
8.1 The Company operates in accordance with applicable UK waste regulations. The Company is not a general waste carrier and will only remove items agreed in advance as part of the Services.
8.2 The Customer must not request the Company to remove household, commercial, or construction waste that would require a specific waste carrier licence unless this has been clearly agreed and the Company confirms its ability to do so lawfully.
8.3 Where removal of unwanted items is requested, the Customer is responsible for declaring the nature of those items. The Company may refuse to take any items that constitute hazardous or regulated waste, or that are not suitable for transport in the Company’s vehicles.
8.4 Any disposal fees, recycling centre charges, or related costs incurred in disposing of items on the Customer’s behalf will be charged in addition to the Service price and will be made clear where reasonably possible.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods.
9.2 The Company’s liability for loss of or damage to Goods, where such loss or damage is due to the Company’s negligence or breach of contract, shall be limited to a reasonable amount, taking into account the condition and age of the Goods. The Company may set a specific financial cap per job, which will be communicated where applicable.
9.3 The Company is not liable for:
a) Loss or damage arising from defective or inadequate packing by the Customer.
b) Loss or damage to fragile items such as glass, china, or electronics where these have not been adequately protected.
c) Damage to furniture or items that cannot be moved safely without dismantling, where the Customer has not authorised dismantling.
d) Normal wear and tear, or minor marks and scuffs occurring in the ordinary course of moving.
e) Any loss of profits, loss of use, loss of business, or any indirect or consequential losses.
9.4 The Company is not liable for delays or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to traffic, road closures, accidents, severe weather, or actions of third parties.
9.5 The Customer is advised to arrange suitable insurance cover for Goods in transit, particularly for high-value items. The Company’s charges do not include removal insurance unless expressly stated.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods should be reported to the Company as soon as reasonably possible and no later than 48 hours after completion of the Services.
10.2 The Customer must provide details of the alleged loss or damage, including photographs where possible, and any supporting documentation regarding the condition and approximate value of the items concerned.
10.3 The Company will investigate any complaint in good faith and may request further information. Where the Company accepts responsibility, it will offer an appropriate remedy in line with these Terms and Conditions.
11. Access, Property, and Parking Damage
11.1 The Company will take reasonable care to avoid damage to property, including doors, walls, floors, and fixtures, while moving Goods.
11.2 The Customer is responsible for taking reasonable steps to protect flooring, carpets, and other vulnerable surfaces where heavy or bulky items are being moved.
11.3 The Company will not be liable for damage where the Customer insists on moving items that are too large for the access available, or where the Customer has not prepared the property for safe movement of Goods.
11.4 The Company is not liable for any parking fines or penalties arising from the Customer’s failure to secure appropriate permission or permits, and such charges may be added to the Customer’s bill.
12. Subcontracting
12.1 The Company may, at its discretion, engage subcontractors to perform all or part of the Services.
12.2 Where subcontractors are used, the Company will remain responsible for ensuring that the Services are delivered in accordance with these Terms and Conditions, except to the extent that any loss or damage is caused solely by the subcontractor’s acts or omissions beyond the Company’s reasonable control.
13. Data Protection and Privacy
13.1 The Company will collect and use personal information provided by the Customer for the purposes of managing Bookings, supplying the Services, handling payments, and dealing with queries or complaints.
13.2 The Company will take reasonable steps to keep such information secure and will not share it with third parties other than as necessary to perform the Services or as required by law.
14. Termination
14.1 The Company may terminate a Booking or suspend Services immediately if the Customer:
a) Fails to pay any sum when due.
b) Provides false or misleading information relevant to the Booking.
c) Behaves in an abusive, threatening, or unsafe manner towards Company staff.
14.2 In the event of termination under this clause, the Customer may be liable for any losses, costs, or expenses incurred by the Company as a result.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.
16.4 These Terms and Conditions, together with any written quotation or Booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services.
16.5 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to Bookings made after the date of publication of the revised terms.
